Returns & Refunds Policy

At UGREEN NAS US, we stand behind the quality of our network-attached storage solutions and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Device

Securely pack the NAS unit in its original packaging, ensuring all cables, drives, and manuals are included to avoid restocking fees.

3

Ship the Package

Affix the provided shipping label to your box and drop it off at any authorized carrier location, keeping your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing