Frequently Asked Questions

Everything you need to know about UGREEN NAS storage solutions, shipping, and support.

What is the typical shipping time for a UGREEN NAS order?

Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days, depending on your location.

Do UGREEN NAS devices come with pre-installed hard drives?

Most of our NAS models are sold as 'diskless' units to allow users to choose their preferred storage capacity. However, we do offer specific bundles that include pre-installed, enterprise-grade hard drives.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Does my UGREEN NAS come with a warranty?

Yes, all UGREEN NAS devices include a standard 2-year limited hardware warranty that covers manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How do I receive technical support for my device configuration?

You can reach our technical support team via the 'Contact Us' page, through our live chat during business hours, or by browsing our extensive online knowledge base and video tutorials.